Implementation, training, support & other services

Implementation

We work with each of our clients to implement Bibliocloud in the way that's right for them. We start with a generic implementation plan which includes:

  • Pre-implementation
  • Metadata implementation
  • Shopify website, if applicable
  • ONIX implementation
  • Post-metadata functionality go live
  • Phase 2 functionality

Training

If your team prefers to learn in a self-guided way, through reading, videos and practice, you don't need formal training sessions. We have ample training materials, including Bibliocloud user documentation. If you and your team prefer face-to-face training, we will arrange to visit your offices to provide however much training is required. After that, we find that short Skype sessions are great for reminders and for additional training in specific areas.

Support

The Bibliocloud user license fee includes unlimited support on our dedicated online ticketed helpdesk. We do not offer phone support as standard, preferring online tickets so that we can keep a history of all our support calls and resolutions, and so that we can allocate out support tickets to the right member of staff easily. We use Zendesk to manage our support tickets, and every Bibliocloud user gets a free Zendesk account for their Bibliocloud tickets.

Writing

Read our collective thoughts on our blog, Code::Read Emma writes a number of regular columns, in:

Emma and the team also write now and again / get interviewed in:
  • The Bookseller
  • The Telegraph
  • Publishers Weekly
  • The Guardian
  • Mslexia
  • SYP magazine
  • Various blogs

Speaking

Emma was an Associate Lecturer on the Oxford Brookes Publishing undergraduate course in 2015 and often does speaking and coaching gigs about publishing, metadata, and consultancy, which have included:

Consultancy

We provide consultancy services and code development for companies which include

We also run the Try Programming course.

Emma is MD of Snowbooks Ltd, an award-winning independent publisher.

She is also a member of the Oxford Publishing Group.

Emma was Highly Commended in the Digital Leader FutureBook awards 2016.

RECENT ARTICLES
  • It's us in the industry who need to be able to code

    FutureBook Jan 2015
  • Responsibility, authority, capability

    FutureBook Feb 2015
  • The business case for going direct

    Digital Book World Feb 2015
  • How to create a catalogue using InDesign and ONIX

    BookMachine Mar 2015
  • A publishers guide to APIs

    BookMachine Feb 2015
  • A non-technical guide to ONIX for Books

    BookMachine Jan 2015
  • Inbound Marketing

    Digital Book World Feb 2015
  • Decisions, decisions

    FutureBook Mar 2015
  • Do more with ONIX

    Digital Book World Mar 2015
  • Price of strategy

    Digital Book World April 2015
  • Sometimes, size matters

    FutureBook April 2015
  • How APIs Can Make Publishing More Efficient

    Digital Book World April 2015
  • Embrace the code

    Atwood Tate April 2015
  • Q&A

    We Are Whitefox April 2015
  • What Publishers Need to Know about Ruby on Rails

    Digital Book World May 2015
  • Sell more books?

    FutureBook May 2015
  • Q&A

    IPG blog May 2015
  • Why ‘Easy’ Publishing Solutions Hardly Ever Are

    Digital Book World May 2015
  • No Computer System Can Fix a Broken Publisher

    Digital Book World June 2015
  • A company of one's own

    FutureBook June 2015
  • Publishers Can Learn a Few Things from Programmers

    Digital Book World June 2015
  • Learning how to code, the long way around

    Shopify Partners Blog June 2015
  • Menial publishing jobs are destroying our future

    FutureBook July 2015
  • Managing expectations

    Digital Book World August 2015
  • Don’t outsource your business away

    Digital Book World July 2015
  • Technical debt

    Digital Book World September 2015
  • Rejuvenation

    FutureBook August 2015
  • A manifesto for skills (published online and delivered at the November conference)

    FutureBook October 2015
  • Mechanical Sympathy Makes Rights Data Easy

    Digital Book World October 2015
  • The Right Tool for the Job

    Digital Book World November 2015
  • The Holy Grails of Publishing

    FutureBook October 2015
  • Why Publishers Must Use Direct Sales

    Digital Book World December 2015
  • What the tools of the trade tell us

    FutureBook January 2016

A tailored approach

Whether it's speaking, writing or training, we make sure our materials and delivery provide immediate & lasting value for money.

Ask us more

Why choose us

We have extensive experience in industry, consultancy, programming and publishing, and a unique position at the intersection of publishing and technology. Together, the team has over fifty years' combined experience.

Our mission

To liberate publishers to do the work that matters. You can read our manifesto in our ebook: "Who does Bibliocloud help?"

What you get

Carefully prepared, well-considered materials that will stand you in excellent stead both at the point of delivery and in the future.

Rate card

  • If you'd like to find out more about our services, do get in touch. We charge a flat hourly rate for all work, whether it's training, consultancy or bespoke code development.
Our speaking / writing / consultancy rate is
£150 ex vat per hour